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Grand Theft Identity
Be careful, we've been told, or you may become a fraud victim. But now it seems that corporations are failing to protect our secrets. How bad is the problem, and how can we fix it? (By Steven Levy and Brad Stone)
July 4, 2022 issue - Millions of Americans now have a new reason to dread the mailbox. In addition to the tried-and-true collection of Letters You Never Want to See—the tax audit, the high cholesterol reading, the college rejection letter—there is now the missive that reveals you are on the fast track to becoming a victim of identify theft. Someone may have taken possession of your credit-card info, Social Security number, bank account or other personal data that would enable him or her to go on a permanent shopping spree—leaving you to deal with the financial, Legal and psychic bills.
Deborah Platt Majoras got the pain letter last week, from DSW Shoe Warehouse. Hers was among more than a million credit-card numbers that the merchant stored in an ill-protected database. So when hackers busted in, they got the information to buy stuff in her name—and 1.4 million other people's names. "It's scary," she says. "Part of it is the uncertainty that comes with it, not knowing whether sometime in the next year my credit-card number will be abused." Now she must take steps to protect herself, including re-examining charges closely, requesting a Credit Report and contacting the Federal Trade Commission to put her complaint into its extensive ID-theft database. The latter step should be easy for her, since Majoras is the FTC chairman.
Somewhere, Willie Sutton is smiling. Sutton was the sly swindler who, when asked why he robbed banks, was said to reply, "Because that's where the money is." Today the easy money is still in banks—databanks: vast electronic caches in computers, hard disks and backup tapes that store our names, Social Security numbers, credit-card records, financial files and other records. That information can be turned into cash; thieves can quickly sell it to "fraudsters" who will use it to impersonate others. They visit porn sites, buy stereo systems, purchase cars, take out mortgages and generally destroy the credit ratings of innocent victims, who may be unable to get new jobs, buy houses or even get passports until the matter is painstakingly resolved. And since the crime is all done remotely, modern ID thieves suffer little of the risk that Sutton shouldered a half century ago when he robbed banks with a machine gun.
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